Business Jazz

This is a rebroadcast of an episode from the second season of BusinessJazz. It first went live on 10th May 2013. The original show notes (beware of outdated information): In this episode, we get into a conversation about customer service. Roger's website was recently killed stone dead by a rogue squirrelly bracket ({). Unfortunately, the web hosting company didn't make tackling this issue very simple. Listener Dean Read also has a sorry story to tell about replacing a wheel on his car. Jane relates a story from the other side of the spectrum. Her experience of WestJet. Which prompts Roger to retell a story he heard once heard from the remarkable Dinah Liversidge.