Service Design Show

Here's a question you might not think about daily... How is service design practiced in China? I'm always eager to learn about the (subtle) differences in how our field is perceived within different cultures. Why? Because seeing that there are other ways to approach things enriches my perspective and keeps me grounded about my way of working. The goal isn't to copy what's being done in other places but rather to understand its reasoning and philosophy. That's why I was excited to have a conversation with Zichian Xiong recently on the Show. He currently lives and works in the USA, but Zichuan was also at the forefront when service design started to emerge in China. As he's seen both worlds, Zichuan is in a great position to articulate the relevant similarities and differences. To get a good understanding of these similarities and differences, you'll hear about: Who is driving the design movement? (it's not consultancies) Which kinds of services are being designed in China and which ones aren't? What is th