Service Design Show

I wish it were different, but… The reality is that service design still isn’t business as usual. This means that you need to do a lot of evangelizing as part of your job. Getting business stakeholders, clients, and even your colleagues to buy into the value of a human-centered, design-driven way of working. I see that many service design professionals rely on their improvisation skills and hope to come up with the right message at the right time. If you’re lucky, this approach can work, but it’s not the most effective. So these professionals struggle, get stuck and eventually become frustrated because they can’t get the people around them to see the benefits of their work. But did you know there is a remarkably simple way to get over this? Instead of improvisation and hope, you need a structured process and the right frameworks. What is this process, and what are these frameworks? Well, I’ve invited 7 participants who recently graduated from the Selling Service Design with Confidence program to share their le