Million Dollar Landscaper

Customer experience is the perception a customer has of a brand, based on the sum of all the interactions they have had with that brand.  If a person's impression of your company is positive, they are more likely to recommend you to others and to become a repeat customer themselves. This week, Scott and Kati discuss ways of creating a positive customer experience for your landscaping customers.      QUESTION —What are the best and worst customer experiences you can remember having? Let us know on our Facebook Page.