Service Design Show

New challenges emerge as service design is growing up. The Head of Service Design at the UK government, Louise Downe, talks about how we can sustainable scale service design on an organisational level. And why we need to reconsider the role of service designers in general. ---------------------------------------- EPISODE GUIDE 01:55 - First encounter with Service Design 03:55 - How might we scale service design in a sustainable way? 16:00 - Is our current understanding of what a service designer does fit for purpose? 26:20 - Big question: is service design moving in-house? ---------------------------------------- LINKS FROM THE SHOW Government Digital Service ➜ https://gds.blog.gov.uk/ Digital Service Standard ➜ https://www.gov.uk/service-manual/service-standard MORE EPISODES Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow YOUTUBE CHANNEL Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow FACEBO