Service Design Show

Is there a future for service design agencies when everything goes in-house? That's the existential question Sarah Drummond asks. If we're helping organisations build internal service design capacity what will be the role of the agency in the future? We also discuss how frontline staff can be even more involved an empowered to design services. ---------------------------------------- EPISODE GUIDE 02:05 - Your first encounter with Service Design 04:50 - How can we build capacity for service design? 11:56 - How far can our future role go? 18:50 - What if frontline staff were in charge of changing the system? 24:45 - Big question: How are you being measured ---------------------------------------- LINKS FROM THE EPISODE We Are Snook ➜ https://go.servicedesignshow.com/zsbpp Sarah on LinkedIn ➜ https://go.servicedesignshow.com/91nxf MORE EPISODES Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow YOUTUBE CHANNEL Every episode of the Service Design Show is also available as vi