Service Design Show

More service designers should get involved in redesigning public services according to Sabine Junginger. We also talk about if we can make policy more effective if we look at it through a design lens. And finally, do you have a clear and concise what a service actually is? Because that's quite an important question if you consider yourself to be a service designer. ---------------------------------------- EPISODE GUIDE 01:53 - First encounter with Service Design 04:54 - What if we are not clear about our concepts of service? 11:55 - How can we make sense of service design in the policy cycle? 25:24 - Why should we bother about the public sector? 32:21 - Big question: why are you watching this? ---------------------------------------- LINKS FROM THE EPISODE Design in Organizations Symposium ➜ https://go.servicedesignshow.com/d5_hb Transforming Public Services by Design (book) ➜ https://go.servicedesignshow.com/evf3g Sabine on LinkedIn ➜ https://go.servicedesignshow.com/djg4k MORE EPISODES Enjoyed the show