Service Design Show

What does it mean to work as a Service Designer in a team that heavily relies on #RemoteCollaboration to get their job done? Can you still successfully operate as a Service Design when you don't have the ability to physically interact with your team mates, stakeholders and customers? Jacquelyn Brioux is exactly in this spot in her role at Shopify. She shares her learnings and gives some tips on practical tools that help to make this work. We also dive into the topic of #EmotionalIntelligence and debate why it's still pretty much undervalued in the workplace. The implications of this a huge by the way way. Lower employee retention. Less productivity. And less involved staff. Just to name a few/. Finally we talk about when we should start giving service design away. I know it sounds scary and uncomfortable but as you'll learn it's inevitable. But what is actually the thing we give away!? Jacquelyn shares how she's doing this right now at Shopify. Did you enjoy this episode? Leave a comment or send me a mes