Service Design Show

In this episode Patrick Bach shares his learnings about what it takes to successfully build and lead a service design that is able to create sustainable value within a large corporate. We talk about the need to expand our existing service design toolkit with new tools and methods. This might mean that we need to tap into areas like behavioural economics and lean six sigma. Collaborating much more with people who wouldn't necessarily call themselves service designers. Next we addresses the question: Where do good service designers come from? Patrick has a lot of experience hiring people for his team. So he's learned a thing or two about the background and characteristics of people that tend to fit well into this role. The big challenge for people who lead service design teams is how do you keep everyone on board and engaged? Because as you'll learn in this episode service designers aren't really interested or motivate to climb up the corporate ladder. Finally we talk about the kind of leadership that lea