Service Design Show

Could you become a better service designer by just sharing more? According to the guest in this episode that's definitely the case! Daniele Catalanotto has been writing and sharing a lot about what he knows (and doesn't) related to service design. It might sound counter intuitive but Daniele argues that you first and foremost should share for your own benefit. If other people find the things you share helpful, that's great. If not then that definitely shouldn't make you share less. Now you might think that you have nothing to share. Or that you don't have the time to share. Or that sharing won't give your any real value. Well in this episode you'll learn that these are often just false believes. Next we dig into why so many service designers overlook the simple solutions. What would happen if we would concentrate on fixing human to human interactions before we jump into designing the next shiny new service? And finally, as Daniele is a Swiss based service designer, we're of course going to talk about rul