Service Design Show

Now be honest with me... What is the first thing you think about when you hear game design? Badges, points, rewards? Gamification? Minecraft? Well, in this weeks episode you're going to hear a completely different story. Together with Andy Morales I explore how game dynamics can be used in the word of service design. It's quite amazing that this topic hasn't been covered on the Show before as there are so many parallels between games and service, really! Andy gives some great examples of how game design can for instance be used to prototype interactions on a small scale before going large. But there's much much more. Yes, as service designers we borrow a lot of tools and methods from other disciples. And after this conversation with Andy I'm 100% convinced that game design should be part of our vocabulary as well. I highly recommend this episode if you're interested in designing better -and more playful- services! --- [ GUIDE ] -— 00:00 Welcome to episode 122 04:45 Who is Andy 05:35 60 second rapid