Service Design Show

I'm sure you've experienced it... You put your heart and soul into your work, you try to create value through design, you have an optimistic mindset. But whatever you do, you always feel like there's a mysterious organisational force pushing against you. It's the "organisational dark matter" that makes your life as a service designer so much harder. But there's hope. As the design director at Livework tasked with bringing service design to many different organisations, Marzia Arico has experienced her fair share of this dark matter. Her conclusion is that if you want to create impact, you can't just focus on the design work. That's just 10% of your job. You have to learn how to effectively deal with the other 90% as well. And that's what this episode is all about. What I love about the conversation with Marzia is that all her stories are rooted in practical real-life experiences. Stories filled with insights that have the potential to make your life easier and your work more fun. --- [ GUIDE ] -— 00