Service Design Show

The answer was simple... "It gave me the opportunity to start doing things the way I really thought they should be done." That's what Todd Wilkens said when I asked him why he decided to take on a leadership role. I think that every service design professional out there wants to have more influence on the decisions that are being made. Because you are the one who is fighting to do the "right thing" for your users. Who can argue against that right? Well in reality it's not that easy. When you want more influence, moving into a leadership position is almost a must. But what does this even mean? And is it a career step that you should consider? In this episode Todd takes us along his transformational journey from being a design practitioner to becoming a design leader. You'll learn about the mistakes he made along the way and now is slowly recovering from. I have to admit that this is quite a unique perspective that hasn't been shared on the Show often. So if you're interested in having a greater influ