Innovation In Compliance With Tom Fox

Debbie Mrzaek, President of The Sales Company, is Tom Fox’s guest on this week’s episode of the Innovation in Compliance Podcast. She has spent her career helping individuals and companies around the world as a sales consultant helping them develop good customer relationships. Debbie joins Tom to talk about sales processes and what compliance professionals can learn from sales personnel.   Active Listening and Communication: The Key To Success in Sales Active listening is the key to success in sales, as the sales process is all about communication. Knowing when to speak and when to be quiet is vital, Debbie stresses: “If you’re talking more than 60% of the time, shut up. You’re not learning anything; you’re not getting any new information.” Learning to ask open-ended questions and allowing the other person to do most of the talking will go a long way. Anyone can learn the skills of a salesman, and you don’t have to be extroverted or a social butterfly to be successful in sales. All you need to do is be able t