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Olie Jentzsch is the president of Flitz International, a family-owned business based in Wisconsin. Flitz serves customers around the world by supplying a variety of high-quality cleaners, polishes, and protectants for applications in automotive, marine, sporting goods, aviation, and household-related industries. Over the last 37 years, Flitz has made a name for themselves with customers who want to do it the right way — the first time. Olie and his team have steadily grown the company into an international leader within their industry.   Secret – timesaving technique Olie uses a day-timer – stay organized. ONWARD! Daily habit that contributes to success Review your goals – Olie writes out his goals at least biweekly. Could have ruined your business – but now – an invaluable learning experience Olie made a mistake – and Olie tells the whole story here. Most critical skill you think business owners need to master to be successful “Get to know your customers – and listen.” Most influential lesson learned from a