Onward Nation With Stephen Woessner | Interviews With Todays Top Business Owners | Careers

Lisa Ford is a speaker and author on helping companies create customer focused cultures. She is the author of a best selling dvd series, “How to Give Exceptional Customer Service.” Lisa provides highly customized content for clients such as Edward Jones, Kaiser Permanente, Allstate, Motel 6, and Verizon Wireless.   Secret – timesaving technique Lisa creates to-do lists the night before – focus and attitude helps her hit the ground running. ONWARD! Daily habit that contributes to success Get your exercise in – Lisa starts every morning with a walk while listening to podcasts. Could have ruined your business – but now – an invaluable learning experience Lisa speaking opportunities dried up – and Lisa tells the whole story here. Most critical skill you think business owners need to master to be successful “Focus on the customer – someone on your team has to be the customer champion.” Most influential lesson learned from a mentor “Ask for business – and aim high.”   Final Round – “Breaking Down the Recipe for Suc