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Episode 162: How to make customers FLIP for you, with Patrick Henry.

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Synopsis

Patrick Henry is a former Nashville songwriter and SiriusXM Radio personality on the Family Comedy Channels. Today he delivers entertaining and funny keynote presentations that show how to create extraordinary customer experiences. Patrick has spoken to over 1,000 audiences around the world and is also the author of the book entitled, "The Pancake Principle: Seventeen Sticky Ways to Make Your Customers FLIP For You." Secret – timesaving technique Patrick gets up early and works out daily -- create time for yourself everyday. ONWARD! Daily habit that contributes to success Be deliberate in carving out the time you need -- Patrick carves out the time he needs to be creative. Could have ruined your business – but now – an invaluable learning experience Patrick's speaking business was hit hard in the recession -- and Patrick tells the whole story here. Most critical skill you think business owners need to master to be successful "Understand who you are and what you do." Most influential lesson learned from a ment