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Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association. She is one of the foremost experts on customer-centric leadership and the role of the Chief Customer Officer. She guides C-Suite and Chief Customer Officer clients around the world toward earning the right to business growth and prosperity, by improving customers’ lives. Jeanne pioneered the role of the Chief Customer Officer, holding the first ever CCO role at Lands’ End, Microsoft, Coldwell Banker, and Allstate Corporations. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations. Jeanne is also the author of the groundbreaking book, “Chief Customer Officer.” Secret – timesaving technique Jeanne writes a to-do list by sending texts to herself -- she then deletes the texts when they are completed -- stay focused on what you need to accomplish. ONWARD! Daily habit that contributes to success Make sure you have tim