Ccw Digital: A Customer Service Online Platform
Ep. 158: What Manufacturing Can Teach Us About Customer Service Operations
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 0:32:57
- More information
Informações:
Synopsis
CCW Digital's Principal Analysts Brian Cantor and Matt Wujciak sit down with Servicenow’s Industries Director, Manufacturing, Joe Mulrooney to discuss: -The increasing importance of after sales support, specifically in manufacturing (and what other industries can learn as well) -Challenges and obstacles to focus on such as: process optimization, complex processes and silos across departments, and a changing workforce -What the answers and lessons learned from manufacturers and service employees who have matured some of these -As well as more specific customer service topics such as cloud technology, increasing customer satisfaction scores, and so much more For a deeper dive into this topic, check out ServiceNow’s whitepaper on Digitization: the fuel for after-sales services growth.