Accenture Management Consulting Podcast Series
Strategies for Managing Front Office Costs – MP3
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 0:15:41
- More information
Informações:
Synopsis
In this podcast, Robert Wollan, Accenture’s Customer Relationship Management lead for North America, is up front about front-office imperatives, choices and challenges. His principal point is the need for, and potential of, customer centric cost management: culling the noise, politics and personalities from the front-office equation and putting the focus squarely on what customers value.