Provoking Your Greatness - Misti Burmeister

Recently, I took my car in to get new brakes and rotors. After learning it would take two hours, I grabbed my computer and walked to a local coffee shop to work.   Six hours later, as they were putting the last tire back on my car, a lug nut broke, and they had to call the parts shop down the street. Realizing it was going to be at least a couple more hours, the manager encouraged me to get a rental car from a block away.   When I came back the next day to get my car, George, another shop manager who I’ve had several good experiences with was there and so I asked him what happened the day before.   “The guys don’t always respond well to the other manager. They had bitten off more than they could chew and the guys weren’t pushing hard to catch up,” George said.   “Why is that?” I asked, remembering the other managers exasperated look from the day before.   “When I ask them for a favor, they bend over backwards to help me. They don’t for him,” George said.   “Why?”   Looking me in the eyes, and in a hushed tone