Supergivers Podcast With Jesse Johnson

Alex Coren is the co-founder and chief innovation officer of Wambi, an employee recognition platform for health care environments powered by the voices of patients and their families. While Alex was the Director of Patient Experience at a company caring for catastrophically ill, medically complex patients within multiple acute-care hospitals, it was her responsibility to ensure patients and their families had the best possible experiences during their stay. Through her observations, she realized that patient satisfaction was highly dependent on interactions with caregivers. At the time, Alex also discovered that caregivers at each of the facilities shared that there was poor morale, which influenced their energy levels. In addition, administration was beginning to connect its poor caregiver job satisfaction with turnover and how this impacted patient care and their bottom line. In an attempt to improve satisfaction among caregivers and ultimately patient experience, Alex met with caregivers across each of the