Payments On Fire

In this episode, George speaks with Rafael Lourenco, EVP and Partner of fraud management provider ClearSale. Rafael returns to Payments on Fire® to address COVID’s impact including new online threats and the consumer behavior changes that challenge the customer checkout experience and fraud detection.   COVID-19 has contorted how merchants do business into new shapes. COVID-19 is forcing some merchants, often inexperienced with the online world, to make a swift digital transformation with all of its benefits and downside fraud risk. For example, numerous brick-and-mortar merchants have rushed to embrace online commerce as they attempt to fill the revenue hole in their business. Others, as we’ll hear in this Payments on Fire® podcast, have suddenly found new demand for what they offer. Even fraud management companies have found themselves dealing with unexpected shifts, including new behaviors of good customers. * Consumers new to the online channel have suddenly appeared. Their checkout and payments behavior