This Week In Weddings

Are you soliciting feedback from your wedding clients after their event? And if you are, what are you doing with that feedback once you have it? Listening to your customers is certainly a great way to improve your business, but not all businesses are doing it. In this week's episode of the This Week In Weddings podcast, we're chatting with a wedding industry veteran who has mastered asking for client feedback and shares steps for acting when that feedback isn't as perfect as you would hope. About our guest:  After over 17 years in the wedding industry, Keith often jokes that he still works his high school job.  Starting in a formal wear shop in high school he has worked in many areas of the industry including photography, video, tuxedos, suits, photo booths, DJs, invitations and wedding dresses.  Currently COO of Classic Photographers, he is considered an expert in customer service and digital marketing, marrying his traditional knowledge of the wedding industry with digital marketing technology.  Classic Ph