Reboot Your Law Practice

The hosts discuss developing good client relationships with Matthew Chan. Matt is a client of Oscar’s and he has had the opportunity to see litigation and lawyering from a variety of positions – as a pro se plaintiff and defendant, to a business owner who has had to hire lawyers for litigation and even from the perspective of a litigant before the Georgia Supreme Court, the State’s highest court. Seeing law at all these levels has provided Matt with insight into what clients and litigants like and don’t like about lawyers and lawyering. Matt describes that ultimately what clients want is someone who is a real problem solver and that can explain the issues and the possibilities. The vast majority of clients want something done sooner rather than later and want to feel that their lawyer is on the same page and not looking to just pad the bill. Some Don’ts for Lawyers from Matt’s perspective as a client: • Don’t bill lots of hours for research – clients hired you because you know the law, billing for research