Studio Sherpas Podcast

Our jobs rise and fall on customer service. Providing your clients with quality work is one thing, but keeping them happy is often something else. Today’s guest, Lee Cockerell, has a lifetime of insight into providing invaluable customer service as part of some huge companies that you can start applying right away! In addition to being one of my favorite experts on leadership ever, Lee is the retired exec Vice President of the Walt Disney World Resort, a position he held for 10 years. Before Disney, Lee spent eight years with Hilton and Marriott International. Lee is the author of four books on leadership, management and customer service and hosts a weekly 15-minute podcast, Creating Disney Magic. Having worn so many big hats, Lee has plenty of expert advice to share on time management and customer service. In this interview, Lee takes us through his journey of how he learned the importance of treating everyone with caring and respect. This led him to dedicate himself to helping others by sharing his knowledg