Success Charger With Scott Cooksey

Welcome to 2016!  Following a little downtime with family over the Christmas and New Year's break, I didn't originally plan to release an episode this week, but alas....I was completely inspired by the blatant lack of great customer service from a major airline during my travels. Let me be clear.  I have had some WONDERFUL customer service experiences from a number of travel and related service industries.  Everything from the unexpected free rental car in Little Rock from National Car Rental (I'm just glad they didn't call the police because the SUV I was driving was technically "missing") to the presidential suite upgrade at the Marriott in south Texas (the only perk of checking in after midnight followed by an early departure later that morning) to the exceptional on-board service from Judy McClure (of then Continental Express airline). Here is my ORIGINAL POST about Judy.   Here is the FOLLOW UP...three years later (Yep....Judy did it AGAIN!) This holiday, however, even in the midst of multiple social med