Ask A House Cleaner | Angela Brown | Savvy Cleaner | House Cleaning Tips

The cost of a mishandled complaint can cost you thousands in lost revenue. And then there is a cost of damage control and reputation management. Angela Brown, The House Cleaning Guru says take responsibility for your actions. If customer satisfaction is the question accept responsibility and do a re-clean or offer a refund. If you break an item while house cleaning offer to fix it, or offer to pay for a replacement. The cost of a mishandled complaint is an angry customer who is social media savvy. And when customers are angry it magnifies complaints. Today's Ask a House Cleaner sponsors are Savvy Cleaner (Training for house cleaners and maids.) And Savvy Perks (an affordable benefits program for cleaning business owners and their cleaning staff. #Responsibility #SavvyPerks #AngelaBrown *** HOW DID WE DO? (Help us improve) *** Do you like Kristin’s editing of this video? https://savvycleaner.com/reviews/kristin-o Do you like Angela’s delivery of this video? https://savvycleaner.com/reviews/angela-brown *** MO