Ask A House Cleaner | Angela Brown | Savvy Cleaner | House Cleaning Tips

How do you deal with a dissatisfied customer? You did a maintenance clean and they are expecting a deep clean. Do you give their money back? Go back to reclean? How do you stay in business (and make a profit) while managing unhappy customers? Today's #AskaHouseCleaner sponsor is #SavvyCleaner training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your host today is #AngelaBrown *** CONTENTS OF THIS SHOW *** 0:00 - Intro - Meet Angela Brown, The House Cleaning Guru 0:20 - How do you deal with a dissatisfied customer? 1:01 - How do you clarify expectations with a customer? 1:27 - What to do when bidding the job 2:09 - Why is it important to agree on expectations? 3:01 - Who is your real competition? 3:30 - One question to ask every customer 4:03 - Streamline your success for every job 4:40 - How to never do a call back again 5:30 - Why you should explain "how you clean." *** PROMISED LINKS AND GOOD KARMA RESOURCES *** Strategic Customer Service - https://amzn.to/2Q5Ma2S Ex