Ticked Podcast

Ben and Curtis explore the ticks and tick offs around Customer Care in this week’s stoppage time episode. Ben recently had a service appointment for his car where stated expectations were clearly not met. Curtis wrestled through customer loyalty negotiations to receive a new member discount for a loyal customer. We offer our key takeaways for outstanding customer service, regardless of the side of the phone from which you’re calling. And be warned, you’ll be hearing from us on YELP!