Hr Studio Podcast

For all show notes please visit http://www.ajoconnor.com/HRstudio/podcasts/Scott-Overcarsh Getting company culture right can lead to extraordinary benefits for employees, customers, and shareholders.  Interestingly, most large companies aspire to have a reputation for great employee engagement and exceptional customer service, however, only a select few actually manage to earn it.  In fact, customer service, employee engagement, and the science and benefit behind those tremendous cultural dimensions remain largely elusive and are actually attained only by some but admired by most.  One such organization who is absolutely doing it right is Chick-fil-A.  The largely Southern-based fast food restaurant known for its chicken sandwiches has again found itself at the top of the Customer Service Hall of Fame which is a study published by 24/7 Wall Street and Zogby Analytics.  In fact, they come in on that list at #2, only behind Amazon.com.  Chances are that it will overcome Amazon given the rate at which this organ