Pm Point Of View

"Efficiency is about going from inputs to outputs. But effectiveness is about going from outputs to outcomes." So says Charles Chandler, author and podcaster, who discusses his model for organizational sustainability and effectiveness. What makes a project and, by extension, an organization, truly effective and great? You must distinguish between "efficiency" and "effectiveness," and understand the importance of measuring effectiveness based on Outcomes (Uptake, Adoption, and Use) rather than Outputs. By looking at organizations as complex adaptive systems, it becomes clear that the true goal of all organizations is basically the same: to be effective in their particular environment. Rather than top-down goal-setting, the directives should ideally come from below, where team members are closer to the environment and customer interaction. Listen, learn, and get a free PDU! PDU Information Use the following information in PMI’s CCRS system to register the PDUs for this podcast: PDU Category: Online or Digital