WIHI - A Podcast from the Institute for Healthcare Improvement

Date: March 10, 2011 Featuring: Kristine White, RN, BSN, MBA, Vice President, Innovation and Patient Affairs, Spectrum Health System Cindy Sayre, MN, ARNP, Director, Professional Practice and Patient- and Family-Centered Care, University of Washington Medical Center Dorothea Handron, EdD, APRN, Faculty Emeritus, College of Nursing, East Carolina University; Patient-Family Advisor, University Health Systems of Eastern North Carolina Brandelyn Bergstedt, Coordinator, Patient and Family Advisor Program, Evergreen Hospital Medical Center Martha Hayward, Executive Director, The Partnership for Healthcare Excellence; Founder, Women’s Health Exchange; Member, Dana Farber Cancer Institute Patient Advisory Council Here’s the first thing one discovers when planning a program about Patient and Family Advisory Councils (PFACs): there are now hundreds and hundreds of them at hospitals all across the US, and they’re a growing phenomenon internationally. In fact, there are so many outstanding examples of patients a