WIHI - A Podcast from the Institute for Healthcare Improvement

Date: September 8, 2011 Featuring: Lucile O. Hanscom, Executive Director, Picker Institute Dale Shaller, MPA, Principal, Shaller Consulting Group Martha Hayward, Lead for Public-Patient Engagement, Institute for Healthcare Improvement Gaye Smith, Chief Patient Experience and Service Officer, Vanderbilt University Medical Center Anthony M. DiGioia, MD, Founder, The Orthopaedic Program and Innovation Center, Magee-Womens Hospital of UPMC Most of us are familiar with the National Quality Forum’s list of Serious Reportable Events in health care — often referred to as “Never Events.” There’s a wide consensus that everything from performing surgery on the wrong patient or wrong site, to a medication error-induced death, to a physical assault aren’t only tragic and harmful, they are not supposed to happen. Period. It’s a strong statement about patient safety and what the system as a whole should not be willing to tolerate. And, by extension, it’s a call to action to do better and to take care of patients di