WIHI - A Podcast from the Institute for Healthcare Improvement

Date: June 20, 2012 Featuring: Parker J. Palmer, Founder and Senior Partner, Center for Courage and Renewal; Author, Healing the Heart of Democracy Jeffrey D. Selberg, MHA, Executive Vice President and Chief Operating Officer, Institute for Healthcare Improvement The health care improvement community has often benefited from the work and perspective of other industries. Taking a systems approach to improving quality and safety in health care owes much to the concepts and work that turned the tide on risks and defects and waste in aviation and manufacturing. The quality improvement movement has also benefited from the wisdom of “outsiders” — individuals asked to look in at what health care improvement is trying to achieve and to tell us what we may be missing or what they see that we don't, because we’re just too close to the problems and the day-to-day solutions. Parker Palmer is just such a person, and he’s visited with the improvement community before; in 1997 he delivered a moving keynote at IHI’s N