WIHI - A Podcast from the Institute for Healthcare Improvement

Date: August 9, 2012 Featuring: Victor Montori, MD, MSc, Director, Mayo Clinic Healthcare Delivery Research Program; Professor of Medicine, Mayo Clinic. Nilay Shah, PhD, Assistant Professor of Health Services Research, Mayo Clinic Please note: Dr. Montori will be offering a Special Interest Keynote on Minimally Disruptive Medicine on December 11, 2012, at IHI’s National Forum. One of the most common phrases used to describe patients who are not taking their prescribed medications or following up on the recommendations of their health care providers is “non-compliant.” What if we viewed the behavior as an act of civil disobedience instead? This provocative notion definitely got the attention of health professionals in the audience at IHI’s 13th Annual Summit on Improving Patient Care in the Office Practice and the Community (March 18-20, 2012). It’s the thinking of Dr. Victor Montori, a diabetologist and researcher at Mayo Clinic whose keynote remarks at the gathering were, in part, intended to shake