WIHI - A Podcast from the Institute for Healthcare Improvement

May 16, 2013 Featuring: Mark P. Jarrett, MD, MBA, Chief Quality Officer, North Shore-LIJ Health System Mark J. Solazzo, MBA, Executive Vice President and Chief Operating Officer, North Shore – LIJ Health System  Joseph Cabral, MS, Senior Vice President, Chief Human Resources Officer, North Shore-LIJ Health System Hurricane Sandy first struck the Caribbean and then the entire East Coast of the United States at the end of October 2012. The storm smacked into New York and New Jersey especially hard, impacting millions. The story of how the largest health care system in the region, North Shore–LIJ, operated throughout to ensure patients and staff were protected and supported, under fierce circumstances, is one that communities and hospitals everywhere can learn from. This WIHI features three leaders from NS-LIJ who were responsible for every kind of decision imaginable before, during, and after the storm. Some of the decisions included transferring hundreds of nursing home residents out of harm’s way, ta