WIHI - A Podcast from the Institute for Healthcare Improvement

Date: September 26, 2013 Featuring: Pat Rutherford, RN, MS, Vice President, Institute for Healthcare Improvement (IHI) Martha Hayward, Lead for Public and Patient Engagement, Institute for Healthcare Improvement (IHI) Kristina Andersen, BSN, RN, SMART Discharge Project Coordinator, Anne Arundel Medical Center Cherry R. Shogren, MSN, RN, Director of Clinical Professional Development, UnityPoint Health (Des Moines, Iowa) We have the Picker Institute to thank for some of our earliest understandings of patient-centered care. Besides coining the phrase itself, Picker was among the first to hold health care accountable for its actions according to principles such as listening to patients, respecting their knowledge and emotional needs, welcoming family and friends into the decision process, and more. To better learn what’s possible and measurable, in 2010 Picker developed Always Events — a set of reliable practices that should happen for all patients, all the time — and a recognition program to spotlight or