WIHI - A Podcast from the Institute for Healthcare Improvement

Date: March 27, 2014 Featuring: John W. Whittington, MD, Lead Faculty, Triple Aim Initiative, Institute for Healthcare Improvement Crispin Kontz, Manager, Support and Clinical Systems, Alberta Health Services (Edmonton, Canada) Catherine Craig, MPA, MSW, Independent Consultant, Community Health Transformation, Care Coordination Ann Lindsay, MD, Co-Director, Stanford Coordinated Care, Stanford Hospitals and Clinics When Atul Gawande wrote in The New Yorker about high utilizers of the health care system in Camden, New Jersey – “hot spotters,” he called them – he attached faces and stories to the very real human drama and challenge of meeting the needs of some of the most complex patients among us. Since that article was published in 2011, interventions and initiatives to better support, care for, and partner with populations with costly and life-draining multiple illnesses and problems have grown in number and effectiveness. We touch base with some of the people spearheading this work on this WIHI.   Dr.