WIHI - A Podcast from the Institute for Healthcare Improvement

Date: April 24, 2014 Featuring: Neil Baker, MD, Principal, Neil Baker Consulting and Coaching Nan Cochran, MD, President, American Academy on Communication in Health Care (AACH); Associate Professor of Medicine, Geisel School of Medicine and Dartmouth Institute for Health Policy and Clinical Practice Calvin Chou, MD, PhD, FAACH, Professor of Clinical Medicine, UCSF; Vice President for External Education, AAC The last thing a patient needs to experience at a hospital or a clinic is tensions between staff members. Yet, we've all been there and seen and heard things that make us wonder “who isn’t getting along with whom” or, worse, are we getting the best care when we can tell providers are just barely disguising their frustrations with one another? It's a fair question, especially since health care is being redesigned at all levels to be more of a team effort. Doesn't that mean that the team has to be cohesive and everyone needs to get along?   For this WIHI, we brought together the expert group that spok