WIHI - A Podcast from the Institute for Healthcare Improvement

Date: May 8, 2014 Featuring: Tejal K. Gandhi, MD, MPH, CPPS, President, National Patient Safety Foundation and Lucian Leape Institute Susan Edgman-Levitan, PA, Executive Director, John D. Stoeckle Center for Primary Care Innovation, Massachusetts General Hospital Maureen Bisognano, President and CEO, Institute for Healthcare Improvement Linda K. Kenney, Executive Director and President of MITSS (Medically Induced Trauma Support Services, Inc.) Health care is at a tipping point with respect to patient engagement – from something that’s “nice to do” (or even “the right thing to do”) to something that’s absolutely necessary. Research and experience are making it clear that no health care organization can operate in a reliably safe way without the involvement of patients and families. And without their involvement, any organization’s safety agenda is bound to encounter diminishing returns. Patients and family members offer extra eyes and ears to events unfolding around them, and have crucial knowledge a