WIHI - A Podcast from the Institute for Healthcare Improvement

Date: September 11, 2014 Featuring: Kevin Little, PhD, Improvement Advisor, Institute for Healthcare Improvement (IHI); Principal, Informing Ecological Design, LLC Kristine KS White, RN, BSN, MBA, Faculty, IHI; Principal, Aerate Consulting; Co-founder, Aefina Partners, LLC Kathy Klock, Senior Vice President, Human Resources & Clinical Support Services, Gundersen Health System James Bonner, LMSW, Director of Patient Experience, Spectrum Health Have you been poring over some patient survey or patient experience data lately? Chances are good you have. How did you make sense of what you saw? What actions are you taking as a result of what you learned? Not sure? Unclear what to make of the information or what to do with it? You are not alone! In fact, as the ways to learn about how patients experience their care and their caregivers have grown, so has the confusion about how to interpret the data and how to make the best use of it. We invited Kris White and Kevin Little to lead the discussion, both of