WIHI - A Podcast from the Institute for Healthcare Improvement

Date: January 29, 2015 Featuring: Catherine Craig, MPA, MSW, Independent Consultant; Faculty, Better Health and Lower Costs for Patients with Complex Needs, IHI Matt Stiefel, MPA, MS, Senior Director, Center for Population Health Care Management Institute, Kaiser Permanente Eleni Carr, MBA, MSW, Senior Director of Care Integration, Cambridge Health Alliance Kathy Weiner, MHSA, Regional Executive Director, Medicare, Kaiser Permanente  A relatively small percentage of the US population accounts for the largest share of health care costs. Everyone knows who we're talking about, right? Well, not exactly. Broad assumptions (e.g., high utilizers of the emergency department) and sweeping generalizations often substitute for more robust inquiries and analysis designed to better pinpoint a hospital or clinic's patients with unmanaged, complex health problems. And, without this specificity, it's hard to know who will benefit most from additional supports and interventions. This is among the reasons why an IHI C