WIHI - A Podcast from the Institute for Healthcare Improvement

Date: May 21, 2015 Featuring: Leonard L. Berry, PhD, University Distinguished Professor of Marketing, Mays Business School, Texas A&M; IHI Senior Fellow Pat Rutherford, RN, MS, Vice President, Institute for Healthcare Improvement Jeffrey Landercasper, MD, FACS, Gundersen Health System Robert Anthony Chapman, MD, Senior Staff Physician, Medical Oncology, Henry Ford Hospital When someone is first diagnosed with cancer, those first few days and weeks can be terribly disorienting. Even when health care professionals and staff try to provide clear information about next steps, the person who’s supposed to be taking everything in may be severely distracted. This can be true no matter what type of cancer; but when the news is especially frightening, we can all appreciate why, for some patients, nothing computes. Are there particular ways the health care system can behave, best practices that can be deployed, to ease this initial, hard part of the cancer journey? Yes, say a growing number of cancer treatment p