WIHI - A Podcast from the Institute for Healthcare Improvement

Date: January 14, 2016 Featuring: Beth Hennessey, RN, MSN, Executive Director of Integrated Care Management, Sutter Center for Integrated Care Paula Suter, RN, MA, Director of Clinical Care, Sutter Center for Integrated Care Geraldine Marsh, Improvement Advisor for Older People’s Care, NHS Greater Glasgow and Clyde Healthcare Improvement Scotland Jennifer Rodgers, Chief Nurse, Pediatrics and Neonates, NHS Greater Glasgow and Clyde Healthcare Improvement Scotland Christina Gunther-Murphy, Executive Director, Institute for Healthcare Improvement (IHI) A few years ago, IHI and others began suggesting to providers that instead of routinely asking patients “What’s the matter with you?” they should begin asking “What matters to you?” Ever since, many have been struck by the richness and the value of what they learn when they ask this apparently simple question. So much so, champions of this concept in the improvement community are now working hard to spread the practice. And they’re demonstrating how to rel