WIHI - A Podcast from the Institute for Healthcare Improvement

Date: February 18, 2016 Featuring:  Donald M. Berwick, MD, MPP, FRCP, President Emeritus and Senior Fellow, Institute for Healthcare Improvement Jessica Berwick, MD, MPH, Internist, Beth Israel Deaconess Medical  Center (Boston) What is the “true north” for the health care quality improvement movement? What are the questions leaders and champions of quality and safety initiatives must periodically ask themselves as a natural part of the process of seeking dramatic change? If you’re IHI’s founder and President Emeritus and Senior Fellow, Don Berwick, the questions, and the answers, are often moral ones. Don is known for reminding improvers at critical moments that whatever they’re working hard on must, finally, come back to the patients themselves and principles of service and healing relationships. When the vision starts to go blurry in a miasma of metrics and measures and monitoring, Don argues, we lose our way. In December, Don took to the podium at IHI’s National Forum in Orlando and delivered a keyn