WIHI - A Podcast from the Institute for Healthcare Improvement

Date: March 10, 2016 Featuring: Mark Jarrett, MD, MBA, MS, Chief Quality Offer and Senior Vice President, Northwell Health Fran Ganz-Lord, MD, FACP, Director of Ambulatory Quality & Medical Director, Northwell Health Premium IPA Network and Northwell ACO Ann Lewis, CEO, CareSouth Carolina Tejal Gandhi, MD, MPH, CPPS, President and CEO, National Patient Safety Foundation, Lucian Leape Institute, Certification Board for Professionals in Patient Safety Jennifer Lenoci-Edwards, RN, MPH, CPPS, Director, Patient Safety, IHI What comes to mind when you think about patient safety in the ambulatory setting? Infection rates? Probably not. The issues are of course quite different in outpatient care, and that's one reason it's not always obvious to practitioners and staff which of their many daily activities might inadvertently contribute to patient harm. Activities such as failing to follow up on patient referrals, or to communicate test results. Or getting frustrated with the EHR and creating workarounds.