WIHI - A Podcast from the Institute for Healthcare Improvement

Date: September 22, 2016 Featuring: John D. Halamka, MD, MS, International Healthcare Innovation Professor at Harvard Medical School, Chief Information Officer, Beth Israel Deaconess Medical Center (BIDMC) Laurance Stuntz, Director, Massachusetts eHealth Institute ​Jill Duncan, RN, MS, MPH, Executive Director, Institute for Healthcare Improvement (IHI)  What do we want from electronic health records? Well, it all depends on who you ask. If you ask health care providers — doctors, nurses, and other practitioners — be prepared: they often have long lists of frustrations with the very tools that promised to make taking care of patients a lot more reliable, safe, and efficient. Patients often have a difficult time navigating new online portals, too. That's not to say EHRs haven't made many things better, and there's certainly no going back. But what about fixing those daily headaches and workarounds with EHRs we're now hearing so much about, and designing or redesigning the software so it better matches wha