WIHI - A Podcast from the Institute for Healthcare Improvement

Date: November 17, 2016 Featuring: Joanne Zee, BScPT,  MSc, MCPA, Senior Clinical Director, Brain and Spinal Cord Rehab Program, Toronto Rehab, University Health Network (Toronto, Canada) Brenda Kenefick, Director, Lean Process Improvement, University Health Network Gregg Meyer, MD, MSc, Chief Clinical Officer, Partners Healthcare System (Boston, MA) We’d like to think that robust safety cultures are so common in health care organizations today, everyone is comfortable pointing out missteps and discrepancies to their colleagues and even getting better at bringing them to the attention of their supervisors. Not so fast.   Consider this scenario: A patient is being discharged from the hospital and you, a staff person, notice that the discharge nurse has been called away from the bedside and left the patient’s chart on a table where anyone can view it. Here’s another one: You observe a doctor not washing her hands before entering a patient’s room. And, there’s this: You spot the same equipment, a monitor,