WIHI - A Podcast from the Institute for Healthcare Improvement

Date: May 10, 2018 Featuring: Michael Rose, MD, Anesthesiologist, Vice President of Surgical Services & Chairperson of Community Board of Trustees, McLeod Regional Medical Center ​Kate B. Hilton, JD, MTS, Faculty, Institute for Healthcare Improvement; Senior Consultant, ReThink Health​ Alex Anderson, Research Associate, Institute for Healthcare Improvement For the past 30 years, the Institute for Healthcare Improvement (IHI)​ has worked with organizations around the world to improve health and health care using an approach to quality improvement that's grounded in W. Edwards Deming's System of Profound Knowledge. Dedicated improvers know that, to achieve results, we need to consistently apply systems thinking, an understanding of variation, and theories of knowledge. So, what often stands in the way of adopting and spreading meaningful improvements? Breaking news: People are resistant to change. Deming himself stressed the importance of psychology — or the adaptive, human side of change — in his S